Pépin · Louvre · FAQ

Your questions,
answered

Everything you need to know before booking your private Louvre tour. If your question is not here, reach out — we are happy to help.

Booking & pricing
What is included in the price? +

Every tour includes museum entry for all guests, access through the specific group entrance, and a fully private guided experience led by a licensed guide-conférencier. There are no hidden fees.

What you get for the price

Museum entry tickets Included
(~€18 per person)
Group reservation ticket Included
Specific group entrance — no queuing Included
Licensed guide-conférencier Included
Fully private — your group only Included
Tour preparation & personalisation Included
Tour preparation & personalisation Included
How far in advance should I book? +

We recommend booking at least a week in advance, especially during peak season (spring and summer). For larger groups, earlier is better — group tickets at the Louvre are subject to availability and require advance planning. That said, we do our best to accommodate last-minute requests whenever possible.

Is there a cancellation policy? +

Please contact us to discuss your situation — we handle each case individually and always try to find a solution that works for both parties.

How do I pay? +

Once your tour is confirmed, we send a secure payment link by email. No payment is required at the enquiry stage — we confirm availability first, then arrange payment.

The tour
How many people are in the group? +

All our tours are entirely private — your group only, no strangers. We welcome groups of all sizes. Please mention the number of guests when you enquire so we can prepare accordingly.

Where do we meet? +

We meet at the equestrian statue in the Cour Napoléon, in front of the Louvre pyramid. Your guide will be there to welcome you and take you through the specific group entrance — no queuing at the main entrance.

Are the Mona Lisa, Venus de Milo and Winged Victory always on display? +

Yes. These three works are on permanent display and accessible whenever the museum is open. Rooms may occasionally close without notice for operational reasons, and other works may be moved for restoration or loans — but for these three icons, you can count on them being there.

If any of these three were ever not on display, rest assured — the entire planet would know about it before you do.

For any other specific work, if it is unavailable on the day, an equally fascinating alternative will always be proposed.

Can I request specific artworks? +

Absolutely — and we encourage it. If there is a particular work, period, or theme you would love to explore, mention it when you enquire. We cannot guarantee the presence of every specific work on the day, but we will do everything we can to include what matters most to you.

What languages are the tours available in? +

All tours are available in English and French. We would also love to offer tours in Spanish, Italian, German, and other languages — and we are working on it. If you would like a tour in another language, please mention it when you enquire and we will do our best to accommodate you.

Practical information
Can children join the tour? +

Absolutely. We have extensive experience guiding families with children of all ages. Our approach — educational, visual, and always engaging — is designed to captivate young visitors as much as adult ones. Simply mention the ages of your children when you enquire, and we will adapt accordingly.

We also have a dedicated page for families with more information.

Are the tours wheelchair accessible? +

Yes, the Louvre is accessible, though not always the most straightforward to navigate with a wheelchair. If you let us know in advance, we will schedule an extra thirty minutes into your tour at no additional charge — just to make sure we have the time to see everything comfortably, without rushing. Consider it on us.

What should I wear or bring? +

Comfortable shoes are essential — the Louvre involves a fair amount of walking on marble and stone floors. There is no strict dress code. We recommend bringing a light layer as some galleries can be cool. Everything else — tickets, entrance, guidance — is taken care of.

What is the difference between your tours? +

Our tours fall into three categories. Classic tours cover the essential Louvre — from a focused one-hour encounter to a three-hour journey through the full collection. Ancient civilisation tours are deep dives into Egypt, Mesopotamia, Greece and Rome. Thematic tours explore the collection through a single lens — a movement, a subject, or a question. Browse the full catalogue on our tours page, or ask us and we will recommend the right experience for your group.

Quick facts

Meeting pointEquestrian statue, Cour Napoléon
Museum entryAlways included
Group typeAlways private
LanguagesEnglish · Français
Tours available16
Response timeWithin 24 hours